Announcements
General Ticket Questions
- How do I receive tickets or a vehicle pass that have been transferred to me?
- How do I transfer my tickets/vehicle pass to someone else?
- How do I register for access to a ticket sale?
- How do I ask a question about ticket sales or about my order?
- Are Burning Man tickets refundable?
- Will tickets be sold at the gate to Black Rock City?
Box Office & Will Call
- What is Will Call? Where is it?
- When does the Box Office open? What are the Will Call hours for 2019?
- How much does it cost to have my tickets held for Will Call pick up?
- Can I leave a ticket for someone at Will Call?
- What do I need in order to pick up my Will Call order?
- How do I change my ticket order from being shipped to being held at Will Call?
Avoiding Fraud & Buying Third Party Tickets
Secure Ticket Exchange Program (STEP)
- What is the Secure Ticket Exchange Program (STEP)?
- Who is Lyte and Why is STEP being operated by them?
- Are tickets sold by Lyte guaranteed to be authentic?
- When does STEP open?
- When does STEP close?
- How do I sell my ticket(s) through STEP?
Delivery and Shipping Methods
- How do I change my delivery name or address?
- What are my delivery options and how much do they cost?
- International Shipping
- When will my tickets be shipped?
- How do I change my delivery method?
- Can my tickets be held at Will Call?
Lost & Unused Tickets
Vehicle Passes
- What is a Vehicle Pass?
- Who needs to have a Vehicle Pass?
- How can I buy a Vehicle Pass?
- How much do Vehicle Passes cost?
- What if I am gifted a ticket? How should I buy a Vehicle Pass?
- Can Vehicle Passes be bought/sold through STEP?
OMG Sale
- When is the OMG Sale?
- How many tickets are available in the OMG Sale and how much do they cost?
- How many tickets and vehicle passes can I buy in the OMG sale?
- How do I purchase a ticket in the OMG sale?
- How do I register for the OMG sale?
- Can I sell a ticket I purchased through the OMG sale in STEP?
Low Income Ticket Program
- What is the total cost of a Low Income Ticket?
- I'm having issues uploading my documents, what can I do?
- Which language do my financial documents need to be in?
- Do Low Income Ticket holders need a Vehicle Pass? How can they purchase one?
- Am I eligible for the Low Income Ticket Program if I buy a ticket through another sale?
- What documentation do you accept for the Low Income Ticket Application?
Main Sale
- When is the Main Sale?
- How do I purchase a ticket in the Main Sale?
- How do I register for the Main Sale?
- How much do tickets in the Main Sale cost?
- Can I participate in the Main Sale if I bought tickets in the Directed Group Sale or FOMO?
- How many tickets and vehicle passes can I buy in the Main Sale?
FOMO Sale
- How do I register and purchase a ticket in the FOMO Sale?
- What is the price of tickets in the FOMO Sale and how many can I buy?
- Help! I accidentally registered for the FOMO Sale!
- When will I get my FOMO Sale registration confirmation email?
- Can I sell a ticket I purchased through the FOMO Sale in STEP?
- Can I purchase tickets from an additional sale if I purchase in the FOMO Sale?
Directed Group Sale
- Are tickets purchased in the Directed Group Sale transferable or eligible for STEP?
- Is being invited to the Directed Group Sale a guarantee of a ticket?
- Does the Directed Group Sale require registration?
- How many tickets can I purchase in the Directed Group Sale?
- What is the Directed Group Sale? Who is eligible?
- How many tickets are available in the Directed Group Sale and how much do they cost?