Announcements
- Will there be an opportunity to sell or buy Black Rock City tickets through STEP in 2026?
- Will there be tickets available through the Burner Express Bus Plus (BxB+) Ticket Sale in 2026?
- How much will 2026 tickets cost?
- Why aren’t you sharing how many tickets are available in each tier?
- Who is Leap?
- What is the difference between my Burner Profile and my Ticket account?
Box Office & Will Call
- What is Will Call? Where is it?
- When does the Box Office open? What are the Will Call hours for 2026?
- How much does it cost to have my tickets held for Will Call pick up?
- Can I leave a ticket for someone at Will Call?
- What do I need in order to pick up my Will Call order?
- What if I did not receive a confirmation email or lost my confirmation number?
Secure Ticket Exchange Program (STEP)
- What is the difference between STEP and the Ticket Transfer Tool?
- What is the Secure Ticket Exchange Program (STEP) and how do I participate in it?
- When does STEP open?
- When does STEP close?
- Who is eligible to register to buy tickets through STEP?
- How many tickets can I request to buy through STEP?
Ticket Aid Program
- What is the maximum allowable income level to be able to apply for Ticket Aid?
- What is the Ticket Aid Program?
- How do I apply for the Ticket Aid Program?
- How many Ticket Aid Program tickets can I apply for?
- Do I get a confirmation email that you received my Ticket Aid Program application?
- How can I ask a question about my submitted Ticket Aid Program application?
Resilience Program
- What is the Resilience Program?
- Who qualifies for the Resilience Program?
- How can I apply for the Resilience Program?
- What documentation is needed for the Resilience Program application?
- Are Resilience Program tickets transferable?
- Can Resilience Program tickets be sold into STEP?
Ticket Transfers
- What is the difference between the Ticket Transfer Tool and STEP?
- I received tickets via transfer and I want to have them shipped to me. How can I do this?
- What is the Ticket Transfer Tool and what can I use it for?
- How do I accept tickets or a vehicle pass that have been transferred to me?
- How do I transfer my tickets/vehicle pass to someone else?
Payment Plans
- How do payment plans work?
- What if my card expires or I lose or close my card?
- Can I sell my payment plan ticket into STEP before I finish my payments?
- Can I pay off my payment plan early instead of continuing with the payment schedule?
- Can I cancel my payment plan and get a refund?
- Will I be charged Interest or Installment fees if I elect to use the payment plan function?
Avoiding Fraud & Buying Third Party Tickets
Delivery and Shipping Methods
Vehicle Passes
- What is a Vehicle Pass?
- Who needs to have a Vehicle Pass?
- How can I buy a Vehicle Pass?
- How much do Vehicle Passes cost?
- Can Vehicle Passes be bought/sold through STEP?
- Can I park on the road in Gerlach and walk in to avoid the Vehicle Pass?
Lost & Unused Tickets
Renaissance Champion Program
- What is the Renaissance Champion Program?
- How does the Renaissance Champion Program Work?
- Who is eligible for the Renaissance Champion Program?
- How can I sign up to participate in the Renaissance Champion Program?
- Can I transfer my Renaissance Champion Program ticket to someone else?
- Can Renaissance Champion Program tickets be sold into STEP?
General Ticket Questions
- How do I register for access to a ticket sale?
- How do I ask a question about ticket sales or about my order?
- Are Burning Man tickets refundable?
- Do you sell single day or weekend tickets?
- Are there any additional fees outside of the price of the ticket and vehicle pass?
- What forms of payment do you accept?
Ticket Protection
- What is Ticket Protection? Who is Protect Group?
- Where can I find the Ticket Protection terms and conditions and insurance policy information?
- If I forgot to purchase Ticket Protection while purchasing my tickets, can I buy it afterwards?
- I accidentally purchased Ticket Protection. Am I able to cancel it?
- If I purchase multiple tickets and then transfer them to someone else, does the Ticket Protection transfer with the tickets?
- If I purchase a ticket through the Secure Ticket Exchange Program (STEP), can my purchase be protected?
Stewards Sale
- What is the Stewards Sale? Who is eligible?
- Does the Stewards Sale require registration?
- What prices will be available in the Stewards Sale?
- Can I join the Sunrise Sale to increase my chances of getting the lower price ticket?
- Are tickets purchased in the Stewards Sale transferable or eligible for STEP?
- How much do Stewards Sale Tickets cost?
Stewards Sale - Bulk Purchasing
- Who can request bulk purchasing in the Stewards Sale?
- Can I assign multiple Bulk Purchases to myself or members of my group?
- How many tickets can I buy in bulk through the Stewards Sale?
- How many Vehicle Passes am I allowed to purchase?
- I bought too many tickets/memebers of my group are no longer going; can I return tickets or Vehicle Passes?
- A campmate dropped out after I registered but I haven’t made the purchase yet. Do I still need to Bulk Purchase my entire Stewards Sale allocation?
Sunrise Sale
- When is the Sunrise Sale?
- How do I register and purchase a ticket in the Sunrise Sale?
- If I purchase a ticket in the Sunrise Sale, can I sell it through STEP?
- How do I know if I am registered for the Sunrise Sale?
- What is the price of tickets in the Sunrise Sale and how many can I buy?
- How much will my Sunrise Sale order cost?
Main Sale
- When is the Main Sale?
- How do I register and purchase a ticket in the Main Sale?
- If I purchase a ticket in the Main Sale, can I sell it through STEP?
- How do I know if I am registered for the Main Sale?
- What is the price of tickets in the Main Sale and how many can I buy? Also, what tier should I purchase?
- How much will my Main Sale order cost?