Announcements
- Will there be an opportunity to sell or buy Black Rock City tickets through STEP in 2025?
- Will there be tickets available through the Burner Express Bus Plus (BxB+) Ticket Sale in 2025?
- How much will 2025 tickets cost?
- Why aren’t you sharing how many tickets are available in each tier?
- Will there be a FOMO ticket sale in 2025?
- Who is Leap and who is Showclix?
OMG Sale
- When is the OMG Sale?
- How do I register and purchase a ticket in the OMG Sale?
- How do I know if I am registered for the OMG Sale?
- If I purchase a ticket in the OMG Sale, can I sell it through STEP?
- What is the price of tickets in the OMG Sale and how many can I buy? Also, what tier should I purchase?
- How much will my OMG Sale order cost?
Secure Ticket Exchange Program (STEP)
- What is the Secure Ticket Exchange Program (STEP) and how do I participate in it?
- When does STEP open?
- When does STEP close?
- Who is eligible to register to buy tickets through STEP?
- Can I buy a ticket through STEP if I’ve already purchased a ticket in another sale?
- Can I sell my tickets outside of STEP?
Ticket Aid Program
- What is the maximum allowable income level to be able to apply for Ticket Aid?
- What is the Ticket Aid Program?
- How do I apply for the Ticket Aid Program?
- How many Ticket Aid Program tickets can I apply for?
- Do I get a confirmation email that you received my Ticket Aid Program application?
- When will I hear back about my application?
Resilience Program
- What is the Resilience Program?
- Who qualifies for the Resilience Program?
- How can I apply for the Resilience Program?
- What documentation is needed for the Resilience Program application?
- Are Resilience Program tickets transferable?
- Can Resilience Program tickets be sold into STEP?
Ticket Transfers
- What is the difference between the Ticket Transfer Tool and STEP?
- I received tickets via transfer and I want to have them shipped to me. How can I do this?
- What is the Ticket Transfer Tool and what can I use it for?
- How do I accept tickets or a vehicle pass that have been transferred to me?
- How do I transfer my tickets/vehicle pass to someone else?
Payment Plans
- How do payment plans work?
- How often will my card be charged?
- What if my card expires or I lose or close my card?
- Can I sell my payment plan ticket into STEP before I finish my payments?
- Can I pay off my payment plan early instead of continuing with the payment schedule?
- Can I cancel my payment plan and get a refund?
Avoiding Fraud & Buying Third Party Tickets
Delivery and Shipping Methods
Vehicle Passes
- What is a Vehicle Pass?
- Who needs to have a Vehicle Pass?
- How can I buy a Vehicle Pass?
- How much do Vehicle Passes cost?
- Can Vehicle Passes be bought/sold through STEP?
- Can I park on the road in Gerlach and walk in to avoid the Vehicle Pass?
Lost & Unused Tickets
Renaissance Champion Program
- What is the Renaissance Champion Program?
- How does the Renaissance Champion Program Work?
- Who is eligible for the Renaissance Champion Program?
- How can I sign up to participate in the Renaissance Champion Program?
- Can I transfer my Renaissance Champion Program ticket to someone else?
- Can Renaissance Champion Program tickets be sold into STEP?
General Ticket Questions
- How do I register for access to a ticket sale?
- How do I ask a question about ticket sales or about my order?
- Are Burning Man tickets refundable?
- Do you sell single day or weekend tickets?
- Are there any additional fees outside of the price of the ticket and vehicle pass?
- What forms of payment do you accept?
Ticket Insurance
- What is ticket insurance? Who is Protecht / Fan Shield?
- Where can I find the ticket insurance terms and conditions and insurance policy information?
- If I forgot to purchase insurance while purchasing my tickets, can I buy it afterwards?
- I accidentally purchased ticket insurance. Am I able to cancel it?
- If I purchase multiple tickets and then transfer them to someone else, does the ticket insurance transfer with the tickets?
- If I purchase a ticket through the Secure Ticket Exchange Program (STEP), can my purchase be insured?
Stewards Sale
- What is the Stewards Sale? Who is eligible?
- Does the Stewards Sale require registration?
- What prices will be available in the Stewards Sale?
- Why aren’t Stewards being given guaranteed access to $550 tickets?
- Can I join the Today Sale to increase my chances of getting the lower price ticket?
- Will groups be given tiered allocations? I.e. When your department assigns a ticket allocation to a group lead for the Stewards Sale, will a group be given access to X $550 tickets, Y $650 tickets, X $750 tickets, etc.
Stewards Sale - Bulk Purchasing
- How do I register for Bulk Purchasing in the Stewards Sale?
- Who can request bulk purchasing in the Stewards Sale?
- Can I assign multiple Bulk Purchases to myself or members of my group?
- How many people from my camp/group are allowed to Bulk Purchase in the Stewards Sale?
- My total group allocation is less than ten (10) tickets. Can I use Bulk purchasing?
- How many tickets can I buy in bulk through the Stewards Sale?
Today Sale
- When is the Today Sale?
- How do I register and purchase a ticket in the Today Sale?
- If I purchase a ticket in the Today Sale, can I sell it through STEP?
- How do I know if I am registered for the Today Sale?
- What is the price of tickets in the Today Sale and how many can I buy?
- How much will my Today Sale order cost?
Tomorrow Sale
- When is the Tomorrow Sale?
- How do I register and purchase a ticket in the Tomorrow Sale?
- If I purchase a ticket in the Tomorrow Sale, can I sell it through STEP?
- How do I know if I am registered for the Tomorrow Sale?
- What is the price of tickets in the Tomorrow Sale and how many can I buy? Also, what tier should I purchase?
- How much will my Tomorrow Sale order cost?