Participants will have the option to purchase ticket insurance for an additional fee during the checkout process. Coverage is available for the tickets and vehicle pass for your 2024 order via FanShield powered by Protecht, a third-party insurance provider.

If your ticket and vehicle pass is protected by insurance and you are unable to join us in Black Rock City because of one of nearly twenty life events covered by the policy for participants in your area, FanShield will reimburse you for the full cost of your ticket and vehicle pass (including any taxes and fees).

Premium costs vary by location but are roughly 6.5% of the face value of all items in your order and are non-refundable. FanShield has a dedicated support team to guide you through the claims process. For more information about what is covered by Protecht’s FanShield ticket insurance please see this FAQ. The FanShield terms and conditions and ticket protection policy apply to the ticket insurance for the items in your order, so please read them carefully.