Since a couple of charges in your order aren’t refundable, the refund percentages shown in our ticket fund donation/refund calculator are based on the total portion of your order available for donation or refund. The total available portion includes: ticket price, vehicle pass price, delivery fee, and the 9% Nevada live entertainment tax collected on tickets. The $4 per-item fee and 2.7% credit-card processing fee are not refundable. 

For example: if you bought two $475 tickets and one $140 vehicle pass, and you selected a $15 shipping method, your order total with all taxes and fees was $1,234.97, and the refundable portion of your order is $1,190.50.

Once the refundable total is calculated, we deduct a 2.7% refund processing fee, which is the amount paid to the processor for the transaction.