We will notify you by email if your order is returned to us. Orders returned to us will be placed at Will Call for no additional charge.

Once tickets begin to ship in July 2024, if you receive a shipping notification email but do not receive physical notice or your delivery, contact your local post office as soon as possible. They typically hold packages for 15 days before returning them to the sender.

If you have further questions, please email ticketsupport@burningman.org.