Yes they can!

While placing your order you may choose “Will Call” as your method of delivery.

If you selected a different delivery option when you bought your tickets and want to change to have your tickets held for Will Call pick up, please email ticketsupport@burningman.org.

You can also reach our ticketing phone support at 1-844-272-6505

Our phone support hours are as follows:

Mon - Fri (6am - 6pm) Pacific Time
Sat - Sun (7am - 3pm) Pacific Time

Please note that a change to Will Call must be requested by June 6, 2019 at 12pm (noon) Pacific Time or the order will ship via its original delivery method.