STEP opens to participants wishing to sell their $425, $1400 (& $550 after OMG) tickets back through STEP on Thursday, May 16, 2019. Only tickets bought directly from Burning Man, and which have not yet shipped, can be returned through STEP using Lyte.
You'll need to go through your Burner Profile to return your ticket through STEP. You must be logged in to the Profile linked to the email address associated with your order.
Once you're logged into your Burner Profile you'll see a button that says "SELL MY TICKET(S)" on the right. If you're certain you bought your tickets with the email address associated with your Profile but don't see the button please contact us at firstname.lastname@example.org.